Legal

Complaints procedure

How to complain

Send your complaint to support@seyira.com with your order number. We respond within 2 business days.

Escalation

If you are not satisfied with the outcome, your case is escalated within 5 business days and you receive a written final decision (deadlock letter).

Independent resolution

If your complaint is not resolved within 8 weeks, or once you hold a final decision, you may refer the dispute to an Ofcom-approved alternative dispute resolution (ADR) scheme. The name and contact details of the relevant ADR scheme are provided with the final decision.

Seyira Ltd · Company No. 00000000 · 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom