Legal

Complaints procedure

How to complain

Send your complaint to support@seyira.com with your order number. We respond within 2 business days.

Escalation

If you are not satisfied with the outcome, your case is escalated within 5 business days and you receive a written final decision (deadlock letter).

Independent resolution

If the dispute is not resolved, you may refer it to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court at your place of residence or where the transaction took place, under Turkish Consumer Protection Law No. 6502. The monetary thresholds determining which body is competent are announced annually by the Ministry of Trade; applications may also be filed through the Turkish e-Government portal.

Seyira · Yeni Mah. Selanik Cad. Demirtel Apt. No: 71 BC, 09270 Didim / Aydın, Türkiye