Legal

Refund policy

Full refund

We refund 100% when the request is made within 30 days of purchase and Orange/supplier records confirm that the eSIM or top-up has not been activated and no data, calls or SMS have been used.

Trip cancellation, a change of mind or device incompatibility qualifies only while the product remains completely unused.

Contact support first

For installation, activation or connection problems, contact support@seyira.com with your order number first; we provide remote diagnostics and setup support.

If support cannot resolve the issue and the supplier confirms no activation or usage, we provide a full refund.

When we cannot refund

We cannot refund an eSIM or top-up when supplier records show activation or any data, call or SMS usage.

Without limiting statutory rights, requests made more than 30 days after purchase are outside this voluntary refund policy.

Process

Refund requests are reviewed within 2 business days; approved refunds reach the original payment method within 5–15 business days.

Consumer rights and competent bodies

This voluntary policy is offered by Seyira, established in Türkiye at Yeni Mah. Selanik Cad. Demirtel Apt. No: 71 BC, 09270 Didim / Aydın, Türkiye, and does not limit statutory remedies for defective services, refunds or dispute resolution under Turkish Consumer Protection Law No. 6502. Unresolved disputes may be referred to the competent Consumer Arbitration Committee or Consumer Court.

Seyira · Yeni Mah. Selanik Cad. Demirtel Apt. No: 71 BC, 09270 Didim / Aydın, Türkiye